Project Details
International Patient Engagement Division
Built an offshore outreach division from scratch.
Problem
Patient outreach was expensive, inconsistent, and hard to scale.
What was built
Created the workforce model, SOPs, QA system, training, dashboards, and outreach workflows.
What changed
→ ~32% cost reduction
→ ~20% lower no-call/no-show
→ +8% answer/contact rate
Curated proof
International Patient Engagement – An offshore outreach operation built from scratch for patient communication and retention.
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