Lackore Consulting
Case Study

International Patient Engagement

An offshore outreach operation built from scratch for patient communication and retention.

Operations buildout~32% lower cost~20% lower no-call/no-show

Problem

Outreach was expensive, inconsistent, and hard to scale without quality problems.

Mechanism

Built the team, SOPs, QA, training, and reporting needed to run the division.

Outcomes

What the work produced

~32% lower cost

~20% lower no-call/no-show

+8% contact rate

Services

Capabilities behind the case study

Service

Operations / Process Engineering

Workflow design, training, QA, and operating models that make teams more effective.

 Service

Data / Analytics / Reporting

Warehousing, reporting, dashboards, and decision support that replace spreadsheet chaos.
Industries

Relevant markets

Industry

Healthcare / Optometry / Patient Engagement

Patient-facing operations, scheduling, outreach, reporting, and workflow design.